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Service

AIAutomation

Turn repetitive operational work into monitored pipelines.

claims-intake · exampleRunning
claims-intake, an example runEmail, a shared drive and an API webhook merge into one extraction step checked against a schema. A confidence gate splits the run: 1,192 records clear automatically and post to the system of record, while 12 queue for a person.EmailDriveAPIExtract & classifychecked against schema11 fieldsConfidence gatethreshold routing98.2%Auto-approvedposted to your systems1,192Human reviewqueued for a person12
4m 12s · 0 errorsfull audit trail retained
  • Document AI
  • Workflow orchestration
  • Human-in-the-loop
  • Integrations
Theproblem

Manual process work scales linearlywith headcount

Most operational cost is a person reading something, making one decision, and typing the result somewhere else. It never appears on a roadmap, it grows with volume, and it is where quiet errors come from.

Mustafa Tariq

AI Engineer · leads this service

Our approach

We map the processes your team runs by hand, then replace the rule-shaped and model-shaped steps with automated pipelines that keep an audit trail, and leave a human in the loop wherever the cost of being wrong is high.

What youget

  • Process map of the workflow as it actually runs today
  • Production pipeline with monitoring and alerting
  • Admin console for reviewing runs and exceptions
  • Runbook, escalation path and handover session
Manual touchpoints
Reduced
Audit trail
Complete
Exception handling
Explicit
Capabilities

What AI Automationincludes

Scoped per engagement. We start with whichever of these removes the biggest constraint first.

Document intake and extraction

OCR, classification and field extraction for invoices, forms, contracts and PDFs that arrive in formats nobody agreed on.

Workflow orchestration

Queues, retries, idempotency and scheduling across systems that were never designed to talk to each other.

Human-in-the-loop approvals

Explicit review gates with confidence thresholds, so the model handles the routine and a person handles the exceptions.

Monitoring and audit trail

Every run is inspectable after the fact, failures alert a person, and each decision records why it was made.

System integrations

CRM, ERP, ticketing, storage and internal APIs wired in through documented, versioned connectors.

Rollout without a big bang

The pipeline shadows the manual process first. Disagreements get reviewed before it takes over anything.

Delivery

Howa project runs

Typical shape for this service. Timings move with scope, the order does not.

  1. 01

    Observe

    Week 1

    We sit with the people doing the work and record the process that exists, including the exceptions they handle without noticing.

  2. 02

    Design

    Week 1–2

    We split the steps into rule-shaped, model-shaped and judgment-shaped, and agree what stays human.

  3. 03

    Build & shadow

    Week 2–6

    The pipeline runs alongside the manual process and its disagreements are reviewed before cutover.

  4. 04

    Operate & hand over

    Ongoing

    Alerting, runbook and the escalation path for the day it does something unexpected.

Typicalstack

Tools we reach for

Chosen per engagement and biased toward what your team can maintain after we leave.

  • Python
  • Temporal
  • PostgreSQL
  • Redis
  • AWS
  • Docker
Commonquestions

The questions we getabout Automation

  • Do we need clean data before we start?

    No. Most of what we automate begins with messy input, which is usually the reason the work is manual in the first place. Cleaning is part of the pipeline, not a prerequisite.

  • What happens when the model is unsure?

    It routes to a person. Every automation we ship has a defined confidence threshold and a review queue behind it.

  • Can this run on our infrastructure?

    Yes. We deploy to your cloud account or on-premise if data residency requires it.

Starthere

Tell us the process,not the solution.

The most useful first message describes what someone on your team does by hand today and how often. That is enough for us to tell you whether it is worth building.

What happens next
  • A named engineer reads it, not a form inbox
  • Reply within 24 hours, even if we're not the right fit
  • A 30-minute call to trace the process end to end
  • A fixed-scope quote, or an honest no